Terms and Conditions

Terms & Conditions

Last Updated: January 2025

1. Introduction

Welcome to Sylbridge ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website (sylbridge.com) and our online tutoring services. By accessing our website or using our services, you agree to be bound by these Terms.

2. About Our Services

2.1 Core Services

Sylbridge provides online tutoring services specializing in:

• IGCSE and O-Level tutoring (Cambridge and Edexcel boards)

• A-Level tutoring (Cambridge and Edexcel boards)

• KS1-KS3 tuition (Primary and Lower Secondary)

• IB (International Baccalaureate) programs

• Oxford AQA curriculum support

• IELTS preparation courses

• UCAT (University Clinical Aptitude Test) preparation

• Microsoft Excel training for professionals and children

2.2 Subject Areas

Our tutoring covers core academic subjects including Mathematics, Physics, Chemistry, Biology, English Language, English Literature, Computer Science, and other curriculum-specific subjects as available.

2.3 Geographic Coverage

We provide online tutoring services globally, with particular focus on students in Pakistan, UAE, Saudi Arabia, Qatar, UK, Australia, Bangladesh, and other countries following British and international curricula.

3. Service Availability and Geographic Limitations

3.1 Tutor Availability

While Sylbridge strives to provide comprehensive tutoring services across multiple countries and curricula, actual tutor availability may vary by:

• Geographic location and time zones

• Subject specialization requirements

• Curriculum board specifications (Cambridge, Edexcel, Oxford AQA, IB)

• Scheduling preferences and demand

3.2 Website Content Accuracy

References to specific cities, regions, schools, or educational institutions on our website are indicative of our service areas but do not guarantee immediate tutor availability in all mentioned locations. We recommend contacting our support team to confirm tutor availability for your specific requirements.

3.3 Service Confirmation Process

All tutoring services are subject to tutor availability and confirmation. Following your initial inquiry, our team will confirm:

• Tutor availability in your location/time zone

• Subject and curriculum expertise alignment

• Scheduling compatibility

• Any specific requirements or accommodations needed

If we cannot fulfill your specific requirements as described, we will provide alternative options or full transparency about limitations before any commitment or payment.

4. Booking and Demo Lessons

4.1 Free Demo Lessons

We offer complimentary 30-minute demo lessons for new students to:

• Experience our teaching methodology

• Assess tutor compatibility

• Discuss learning objectives and requirements

• Evaluate our online platform capabilities

4.2 Demo Lesson Terms

• No payment information required to book demo lessons

• No obligation to continue after the demo session

• One demo lesson per student per subject area

• Demo lessons are subject to tutor availability

4.3 Booking Process

Students and parents can book services through:

• WhatsApp: +92 341 9151434

• Email: admin@sylbridge.com

• Website inquiry forms

• Direct scheduling following demo lessons

5. Payment Terms

5.1 Pricing and Fees

• Tutoring rates vary based on subject, curriculum level, and tutor qualifications

• Specific pricing information is provided after demo sessions

• Package discounts available for bulk session bookings

• No hidden fees or mandatory long-term contracts

5.2 Payment Methods

We accept payments through:

• Bank transfers

• Online payment systems as available in your region

• Payment schedules can be arranged based on package selection

5.3 Refund Policy

• Satisfaction guarantee: Try another tutor for free if not satisfied with initial sessions

• Unused session credits may be transferred to different subjects or tutors

• Refund requests will be considered on a case-by-case basis

• Technical issues resulting in incomplete sessions will be rescheduled at no charge

6. Online Learning Platform and Technology

6.1 Platform Requirements

Students need:

• Stable internet connection

• Device with camera and microphone (computer, tablet, or smartphone)

• Access to video conferencing platforms (Zoom, Google Meet)

6.2 Technical Support

We provide:

• Platform orientation for new users

• Technical troubleshooting assistance

• Session recording options (upon request)

• Digital whiteboard and screen sharing capabilities

6.3 Technical Interruptions

• Minor connection issues: Sessions may be extended to ensure full lesson delivery

• Major technical problems: Sessions will be rescheduled at no additional cost

• We recommend testing connections before first lessons

7. Student and Parent Responsibilities

7.1 Student Commitments

• Attend scheduled sessions punctually

• Come prepared with relevant materials and questions

• Complete assigned practice work between sessions

• Maintain appropriate online learning environment

7.2 Parent/Guardian Responsibilities

• Provide accurate student information and learning objectives

• Ensure reliable internet and device access

• Communicate any concerns or changes in requirements promptly

• Review progress reports and maintain communication with tutors

7.3 Cancellation Policy

• 24-hour notice required for session cancellations or rescheduling

• Emergency cancellations will be accommodated when possible

• Repeated no-shows may result in service termination

8. Academic Integrity and Educational Standards

8.1 Teaching Philosophy

Our tutors focus on:

• Concept understanding rather than answer provision

• Development of independent problem-solving skills

• Exam technique and academic confidence building

• Curriculum-aligned learning objectives

8.2 Homework and Assignment Support

We provide guidance and concept clarification for homework and assignments while:

• Emphasizing learning and understanding

• Maintaining academic integrity standards

• Ensuring students can independently tackle similar problems

• Supporting long-term academic development

8.3 Progress Monitoring

Regular assessments and progress reports include:

• Session attendance and participation

• Topic mastery and areas for improvement

• Exam preparation readiness

• Recommendations for continued learning

9. Website Content and AI-Generated Material

9.1 Content Accuracy Disclaimer

Some content on our website may be created with AI assistance to efficiently communicate our broad service capabilities. While we review all content for accuracy, specific details about:

• Local availability and partnerships

• Regional expertise claims

• Institutional relationships

• Immediate service delivery capabilities

Should be confirmed directly with our support team during the consultation process.

9.2 Service Representation

We are committed to honest representation of our services and will always clarify actual capabilities during our consultation and booking process. Where specific services mentioned on our website are not immediately available, we will provide suitable alternatives or transparent information about limitations.

9.3 Content Updates

Sylbridge reserves the right to update website content, service offerings, and geographic coverage as our tutor network and capabilities evolve.

10. Privacy and Data Protection

10.1 Student Information

We collect and use student information solely for:

• Providing effective tutoring services

• Progress tracking and reporting

• Communication with students and parents

• Service improvement and tutor matching

10.2 Data Security

• All student data is handled confidentially

• Session recordings (when requested) are securely stored

• Personal information is not shared with third parties without consent

• We comply with applicable data protection regulations

11. Tutor Standards and Quality Assurance

11.1 Tutor Qualifications

All Sylbridge tutors undergo:

• Qualification verification (university degrees, teaching credentials)

• Subject knowledge assessment

• Teaching demonstration and methodology evaluation

• Background checks and reference verification

• Ongoing performance monitoring through student feedback

11.2 Quality Standards

We maintain strict quality standards ensuring tutors demonstrate:

• Advanced subject expertise in their specialization areas

• Familiarity with relevant examination boards and curricula

• Effective online teaching capabilities

• Cultural sensitivity and professional communication skills

11.3 Continuous Improvement

• Regular tutor training and development programs

• Student feedback integration for service enhancement

• Curriculum updates to match examination board changes

• Technology platform improvements and updates

12. Limitation of Liability

12.1 Service Limitations

While we strive for excellence in all our tutoring services:

• We cannot guarantee specific examination results or grade improvements

• Student success depends on multiple factors including effort, attendance, and individual capabilities

• Our responsibility is limited to providing quality instruction and support

12.2 Technical Limitations

We are not liable for:

• Internet connectivity issues beyond our control

• Student device malfunctions or compatibility problems

• Third-party platform disruptions (Zoom, Google Meet, etc.)

• Force majeure events affecting service delivery

13. Termination of Services

13.1 Voluntary Termination

Either party may terminate tutoring services with reasonable notice. Unused session credits will be handled according to our refund policy.

13.2 Service Termination by Sylbridge

We reserve the right to terminate services in cases of:

• Inappropriate behavior toward tutors or staff

• Repeated violation of scheduling policies

• Non-payment of agreed fees

• Misuse of our platform or services

14. Modifications to Terms

We may update these Terms and Conditions periodically to reflect:

• Changes in our service offerings

• Legal or regulatory requirements

• Platform or technology updates

• Improved policies based on user feedback

Updated terms will be posted on our website with revision dates. Continued use of our services constitutes acceptance of modified terms.

15. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from our services will be resolved through:

• Direct communication and mediation where possible

• Arbitration as agreed by both parties

• Applicable legal jurisdiction as determined by governing law

16. Contact Information

For questions about these Terms and Conditions or our services:

Sylbridge Support Team

• Email: admin@sylbridge.com

• WhatsApp: +92 341 9151434

• Phone: +92 341 9151434

• Website: sylbridge.com

17. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Effective Date: These Terms and Conditions are effective immediately upon posting and apply to all users of our website and services.

Sylbridge - Excellence in Online International Education